I would like to extend my appreciation in my dealings with your organization. I bought an ESS3 Easy Step System and could not be happier with the product and especially the service. When I received the ESS3 I realized I had to modify my winch stand to install the handrail on my trailer. I used the upper plate of the assembly to lay out my modifications. When I took the trailer to the machine shop to complete the modifications I absent mindedly left the plate on the tongue of the trailer. The plate fell off on the trip to the machine shop. When I realized what I had done I retraced my trip to the machine shop multiple times looking for the part, never to be found.
I contacted you describing my dilemma. You responded “Let me see what I can do”. Three days later the part arrived. I was amazed and appreciative that your company would provide such a quick response and resolution to a problem that I myself had caused. Thanks to your exceptional customer service the steps are now installed and work great.
Many thanks to you and your organization.
Sign me, “A Very Happy Customer”