I would like to extend my appreciation in my dealings with your organization. I bought an ESS3 Easy Step System and could not be happier with the product and especially the service. When I received the ESS3 I realized I had to modify my winch stand to install the handrail on my trailer. I used the upper plate of the assembly to lay out my modifications. When I took the trailer to the machine shop to complete the modifications I absent mindedly left the plate on the tongue of the trailer. The plate fell off on the trip to the machine shop. When I realized what I had done I retraced my trip to the machine shop multiple times looking for the part, never to be found.
I contacted you describing my dilemma. You responded “Let me see what I can do”. Three days later the part arrived. I was amazed and appreciative that your company would provide such a quick response and resolution to a problem that I myself had caused. Thanks to your exceptional customer service the steps are now installed and work great.
Many thanks to you and your organization.
Sign me, “A Very Happy Customer”
Jim